FAQ

 

Postage and Delivery 

 

Packaging

 

All packaging used is 100% recyclable and reusable. All earrings are packaged in a large letter sized, eco friendly,  cardboard parcel box. Items are secured on a backing card and the box is padded with tissue paper. Orders are sent in a brown eco friendly envelope. These envelops are padded which adds extra protection during transport.

Delivery

 

Mairead May Designs ships worldwide! All items are sent tracked to ensure they will arrive safely. 

 

Guide price for postage and packaging :

UK £4.99

Europe £8.99

Rest of the world £10 - £15

Once you have placed your order, please allow approximately 3- 5 working days for the order to be processed and then to be shipped. If you require your items for a specific date, please get in touch before ordering and Mairead May designs will do the absolute best to accommodate.

 

Please note that custom /tax fees are out of Mairead May Designs control and it is the customer's responsibility to pay these. 

Once your order has been shipped you will receive an email which will detail the tracking information. In the event, it has been over 10 business days since placing an order and you have not received any email from Mairead May Designs, please reach out! 

Please please, always double check that your shipping address is correct. In the event that your address is incorrect, your items may be miss-delivered or returned to Mairead May Designs. 

Please note that once items have been shipped,  Mairead May Designs has no control over when the items arrive. Mairead May Designs can provide the tracking details but cannot be held responsible for items lost in transit. 

 

Payment Methods

 

Currently, Mairead May Designs only accepts PayPal. Paypal also allows debit/credit card payments. 

 

Returns/Exchanges 

 

For hygiene reasons, returns/exchanges are not accepted on Jewellery items. In the event your item arrives faulty you must notify Mairead May Designs within 14 days of receiving the item. Please email maireadmaydesigns@gmail.com with details of the fault and photosPlease get in touch for more information on an item if you are unsure before buying.

Care

These designs are handmade and completely unique so please handle with lots of love. To keep them in tip top condition, please always ensure they are removed before washing, swimming, applying perfumes or lotions and kept away from any chemicals. It is highly recommend that you do not get these babies wet.

 

When storing your pieces, be mindful that resin does not react well to extreme heat so store your pieces in room temperature, out of direct sunlight. If you need to clean your resin pieces you can use a damp microfibre cloth.

 

If you have any other questions please email maireadmaydesigns@gmail.com and I will try to get back to you within 24 hours.